# Connections Issues

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 46m
- started 2025-10-20 09:50 UTC
- Web App
- id: DWN-4a2843dbdf
- Official page: https://stspg.io/m0mw8blc2f87

## Updates from Help Scout
### 2025-10-20 09:50 UTC: identified
We’ve identified the connectivity issues affecting our app as stemming from a disruption with one of our cloud infrastructure providers. Our team is monitoring their recovery closely. We’ll share an update as soon as we know more.

### 2025-10-20 10:25 UTC: monitoring
Our infrastructure provider is reporting significant recovery, and most Help Scout services are now operating normally.
We'll continue to monitor the situation and will share an update as soon as possible.

### 2025-10-20 12:37 UTC: resolved
The earlier disruption with one of our cloud providers has been fully resolved. Help Scout services are stable, and we’ve confirmed normal performance across the platform. We’ll continue routine monitoring, but no further impact is expected.
Thanks for your patience while this issue was resolved.

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