# Connections Issues

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Partial outage
- lasted 1h
- started 2025-12-11 12:06 UTC
- Web App, Docs Sites, Beacon
- id: DWN-549d0533bc
- Official page: https://stspg.io/d0yt7y2p59cg

## Updates from Help Scout
### 2025-12-11 12:06 UTC: investigating
We're currently investigating reports of slow page loads and timeouts when trying to access the web app. We’ll share an update as soon as we have more information.

### 2025-12-11 12:43 UTC: identified
The team has identified the root cause, and we're working on a fix, but it may take a bit longer before we can bring all services back online. We'll post an update when we've got more news to share.

### 2025-12-11 13:06 UTC: resolved
Our team has resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!

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