# App Access Issues

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 3h 12m
- started 2026-08-18 15:38 UTC
- AI Drafts, AI Answers, AI Summarize +1
- id: DWN-553b545576
- Official page: https://stspg.io/0gylygjfjrk1

## Updates from Help Scout
### 2026-08-18 15:38 UTC: investigating
We’re currently investigating reports of customers running into errors in the Inbox and while using AI Drafts. We will continue to update as we have more information.

### 2026-08-18 15:54 UTC: monitoring
A fix is now in place, and there should no longer be any issues. Our Engineering Team is continuing to monitor the situation.

### 2026-08-18 18:50 UTC: resolved
Inbox and AI Draft behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

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