# Connections Issues

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 3h 48m
- started 2026-03-06 17:38 UTC
- Web App
- us
- id: DWN-6218874c3f
- Official page: https://stspg.io/54f8ttg6rqr8

## Updates from Help Scout
### 2026-03-06 17:38 UTC: investigating
Help Scout is currently unavailable for some customers in the Philippines. It appears to be regionally isolated and we're currently investigating the root cause.

### 2026-03-06 17:55 UTC: identified
We've identified the cause of the access issues for customers in the Philippines and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.

### 2026-03-06 18:57 UTC: identified
Our team are still working on a fix for the issue causing Help Scout to be unavailable for some customers in the Philippines. We'll post here again as soon as this has been resolved.

### 2026-03-06 20:49 UTC: identified
Our team continues to work on a fix for the issue causing Help Scout to be unavailable for some customers in the Philippines. We apologize for the downtime today and we'll post here again as soon as this has been resolved.

### 2026-03-06 21:26 UTC: resolved
Help Scout access has now been restored for customers in the Philippines. We will continue to monitor the situation. If you're still experiencing any issues accessing the platform, please let us know.

From the builder: does your app depend on Help Scout? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=help-scout) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Help Scout.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-6218874c3f), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.