# Delays with Inbox counts, folders, reports and search results

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 1h 1m
- started 2026-07-24 22:08 UTC
- Mailbox counts, folders, reports, search results
- id: DWN-6bad5f047f
- Official page: https://stspg.io/q2xsnkcv49jr

## Updates from Help Scout
### 2026-07-24 22:08 UTC: investigating
We’re currently investigating reports of issues with delayed Inbox folder counts, folders and search results. We will continue to update as we have more information.

### 2026-07-24 22:30 UTC: monitoring
Our team has implemented a fix for these issues impacting folder counts and Inbox performance. We're hoping to move this to Resolved soon, folks.

### 2026-07-24 22:45 UTC: monitoring
We're still experiencing a bit of degraded performance around folder counts while the system continues to catch up. We appreciate your continued patience and will update you all just as soon as we've got this under control.

### 2026-07-24 23:09 UTC: resolved
Folder counts and updates in your Inbox should be working as expected again! Thanks for your patience today folks, we're going to close this one out.

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