# Folder and View Issues

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 23h 41m
- started 2026-03-21 16:39 UTC
- Mailbox counts, folders, reports, search results
- id: DWN-72caafa462
- Official page: https://stspg.io/1xr2cr47jtff

## Updates from Help Scout
### 2026-03-21 16:39 UTC: investigating
We’re currently investigating reports of issues with Views and Folders. We will continue to update as we have more information.

### 2026-03-21 17:42 UTC: investigating
We’re still investigating reports of issues with folders and views not displaying the correct conversations. We hope to have more information available soon.

### 2026-03-21 19:22 UTC: identified
We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post a final update when services are back to normal.

### 2026-03-21 21:28 UTC: monitoring
A Fix has been implemented, and we are monitoring results. We will update again when the issue is resolved.

### 2026-03-22 16:20 UTC: resolved
We can confirm that views and folders have been operating as expected today, and that the underlying issue here has been resolved. Please get in touch with our team if you continue to experience any unusual behavior across your inbox.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).