# Temporary Outage and Slow Loading across Help Scout

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Partial outage
- lasted 8m
- started 2025-11-14 19:27 UTC
- Web App
- id: DWN-79cda8f3ec
- Official page: https://stspg.io/qp2xz91y4qbl

## Updates from Help Scout
### 2025-11-14 19:27 UTC: identified
We've identified the cause of the issues causing a partial outage and sluggish behavior across Help Scout this morning and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.

### 2025-11-14 19:35 UTC: resolved
Our team has resolved the issue that caused a temporary outage which impacted all areas of Help Scout from 2:10pm - 2:22p ET. The app should now be fully functional again. Apologies for the disruption today, folks!

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