# Search and Page Load Issues

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-01-08 15:42 UTC
- Web App
- id: DWN-7fc64670f3
- Official page: https://stspg.io/h7nn2whkk2cb

## Updates from Help Scout
### 2026-01-08 15:42 UTC: resolved
Issues with search and connectivity are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. We'll publish a brief post-mortem in the next 48 hours once the root cause is confirmed, but performance seems to be normal once again.

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