# Email Delays

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 1h 53m
- started 2025-12-10 16:36 UTC
- Email Processing
- id: DWN-81242d4fa5
- Official page: https://stspg.io/tgzvm63b43r0

## Updates from Help Scout
### 2025-12-10 16:36 UTC: investigating
We're investigating reports of delays in email delivery to Help Scout. Our team is looking into this, and we'll post updates here as soon as we have them.

### 2025-12-10 17:05 UTC: identified
Our team has identified the issue which has caused delays to inbound emails. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.

### 2025-12-10 17:40 UTC: monitoring
Making progress! We're currently processing the email backlog and you should see new messages starting to trickle in to your inboxes.

### 2025-12-10 18:29 UTC: resolved
The email backlog has been processed, and the issue is now fully resolved. Inbound email should be back to normal, so we're closing this one out. Apologies for the trouble!

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).