# Temporary Connections Issues with Docs

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Operational
- lasted 0m
- started 2025-07-14 12:12 UTC
- id: DWN-84ac6aad1c
- Official page: https://stspg.io/l2bn46lpb5l5

## Updates from Help Scout
### 2025-07-14 10:30 UTC: resolved
Earlier this morning, we experienced some issues which made Docs sites and the Docs API unavailable. This would have occurred on two separate occasions (the first around 8:50am UTC and the second around 11:10am UTC) lasting around five minutes each time. Our team identified and resolved the issue, and things should be working as expected again!
We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at help@helpscout.com

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