# Docs Errors

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Partial outage
- lasted 6h 44m
- started 2026-07-14 12:17 UTC
- Docs Sites
- id: DWN-9423bcf189
- Official page: https://stspg.io/dpvhpmwnvvl7

## Updates from Help Scout
### 2026-07-14 12:17 UTC: investigating
We are currently investigating an issue that is causing Help Scout Docs sites to not load. We will update here as soon as we have more information to share.

### 2026-07-14 12:29 UTC: monitoring
Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.

### 2026-07-14 14:23 UTC: identified
Some Docs sites are still experiencing intermittent loading issues, and our team is actively working on a fix. We'll post an update as soon as we have more to share.

### 2026-07-14 15:44 UTC: monitoring
Docs sites are once again back to loading, and our team is monitoring things at this time. We will provide another updat when things are fully resolved.

### 2026-07-14 19:00 UTC: resolved
Help Scout Docs is fully operational - we’re closing this out. Thank you for your patience while we worked on this one!

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).