# Docs and AI Answers Issues

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 1h 47m
- started 2026-05-06 16:53 UTC
- Docs Sites, AI Answers
- id: DWN-953c1c4270
- Official page: https://stspg.io/4tr3xp6z8nt7

## Updates from Help Scout
### 2026-05-06 16:53 UTC: investigating
We are currently investigating an issue that is impacting Help Scout Docs Sites and AI Answers in Beacon. We will update here as soon as we have more information to share.

### 2026-05-06 17:02 UTC: monitoring
Our engineering team has released a fix, and Docs Sites and AI Answers are now loading again. Our team is monitoring this at the moment, and we will update again once we're sure everything is resolved.

### 2026-05-06 18:40 UTC: resolved
Resolved - The loading issues with AI Answers and Docs have been resolved, so we're closing this out. Sorry for the interruption today, folks!

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