# Degraded Performance & Slow Loading Issues

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 48m
- started 2025-09-16 08:18 UTC
- Web App
- id: DWN-abd9855660
- Official page: https://stspg.io/b0rjs6jy2svx

## Updates from Help Scout
### 2025-09-16 08:18 UTC: investigating
We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.

### 2025-09-16 09:06 UTC: resolved
Our engineers have identified and resolved the issue, so load times should now be back to normal once again. Thank you for your patience while we worked on this one!

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