# Inbound Email Delay and Sluggish Behavior Across Help Scout

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 1h 22m
- started 2026-05-08 00:43 UTC
- Web App, Email Processing, Mailbox counts, folders, reports, search results
- id: DWN-b1b9c6fcb1
- Official page: https://stspg.io/t4d4xbyvx1vs

## Updates from Help Scout
### 2026-05-08 00:43 UTC: investigating
We're looking into a few issues that are currently impacting performance around several areas of Help Scout. Things like inbound email, your Closed folder, other Workflows folders, message counts/previews, search results, and potentially page loads. We'll continue to update as we make progress! Thanks for your patience.

### 2026-05-08 01:21 UTC: identified
Due to an outage with one of our third-party service providers, inbound email delays and other sluggishness around the app may continue. We're closely monitoring updates from our provider and working to improve performance as quickly as possible.

### 2026-05-08 01:35 UTC: monitoring
In-app performance has recovered in Help Scout and any delayed inbound email should now be delivered. We're continuing to monitor this situation as our third-party provider is still experiencing degraded performance. We'll continue to monitor that situation and will post updates as they come.

### 2026-05-08 02:05 UTC: resolved
Alright folks, all services are stable so we're closing this out. Thanks for your patience and apologies for the disruption today!

From the builder: does your app depend on Help Scout? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=help-scout) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Help Scout.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-b1b9c6fcb1), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.