# Connection Issues

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Major outage
- lasted 11m
- started 2026-04-20 14:52 UTC
- Web App
- id: DWN-b4940b8862
- Official page: https://stspg.io/j2vdn8dnwkzw

## Updates from Help Scout
### 2026-04-20 14:52 UTC: identified
Our engineering team has identified intermittent access issues with the web app. We will update here once everything has been confirmed as resolved. Sorry for any inconvenience, and thank you for your patience.

### 2026-04-20 15:04 UTC: resolved
The team has confirmed that the access issues have been fully resolved, and this incident is now closed. Thank you again for your patience!

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