# Closed Folder Issues

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 24m
- started 2026-03-12 17:36 UTC
- Mailbox counts, folders, reports, search results
- id: DWN-c9cf0a5607
- Official page: https://stspg.io/3knjc5c6kqmh

## Updates from Help Scout
### 2026-03-12 17:36 UTC: investigating
Our team has identified an issue with the Closed Folder. Recently Closed Conversations are not being added to the Folder, starting around 8am ET. This does not impact delivery - emails are still being sent without issue. We'll post again once we have an update on this.

### 2026-03-12 17:59 UTC: resolved
Our engineers have found the issue causing Closed Conversations not to display in the Closed Folder, and this has now been resolved, You should now find all of those Conversations in the Closed Folder as normal. Thanks for your patience while we worked on getting this one fixed up!

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