# AI Feature Issue

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 2h 11m
- started 2026-04-21 19:50 UTC
- AI Drafts, AI Answers, AI Summarize +1
- id: DWN-d6f3a9da86
- Official page: https://stspg.io/5n4qb39krz4r

## Updates from Help Scout
### 2026-04-21 19:50 UTC: investigating
We’re currently investigating reports of issues with our AI Features. We will continue to update as we have more information.

### 2026-04-21 20:22 UTC: monitoring
Our team has pushed a fix for this issue and we're monitoring the situation for now. We're hopeful that we can get things back to normal soon!

### 2026-04-21 21:29 UTC: monitoring
Our AI features should all be functional again! We'll continue to monitor things for a bit longer just to make sure all is well before closing this one out.

### 2026-04-21 22:01 UTC: resolved
Thanks for your patience today folks. This issue has been resolved an all AI features should be functioning normally again. Apologies for the disruption!

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).