# Web App Performance Issues

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 18m
- started 2025-07-29 15:48 UTC
- Beacon
- us
- id: DWN-e34b3aa920
- Official page: https://stspg.io/p9t3xpq7dsk9

## Updates from Help Scout
### 2025-07-29 15:48 UTC: investigating
We're investigating a problem with our app, which is causing issues with downloading & uploading attachments, Beacon (unable to create Live Chats or submit Contact Forms), and delayed inbound emails. We'll post more information here as we have it. Thank you for your patience!

### 2025-07-29 16:25 UTC: monitoring
We are no longer seeing issues with downloading & uploading attachments or Beacon Live Chats and Contact Forms. Delayed inbound emails are also starting to come through. We will provide updates as we continue to monitor this issue.

### 2025-07-29 17:07 UTC: resolved
We are no longer seeing errors with attachments or Beacon, and all inbound emails have been successfully received. If you continue to experience any issues, please reach out to our team and let us know.
Apologies for the inconvenience today, and thank you for your patience!

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