# Report Loading

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 1h 13m
- started 2026-08-06 16:12 UTC
- Mailbox counts, folders, reports, search results
- id: DWN-e6e8840f6c
- Official page: https://stspg.io/dzvzd29fb64f

## Updates from Help Scout
### 2026-08-06 16:12 UTC: investigating
We’re currently investigating reports of issues with loading Reports. We will continue to update as we have more information.

### 2026-08-06 16:55 UTC: identified
Our Engineering Team has identified the root cause of the report loading issues and are working to bring them back online.

### 2026-08-06 17:10 UTC: monitoring
Our Engineering Team has identified the root cause of delayed/inaccurate reports and a fix is in place. However, there is a backlog of reports that needs to process before things are fully caught up. Reports will take some time to normalize - we will continue monitoring.

### 2026-08-06 17:26 UTC: resolved
Engineers have confirmed queues have drained and Reports behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

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