# Inboxes Not Currently Loading For Some Users

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 28m
- started 2026-02-19 20:32 UTC
- Web App, Email Processing, Mailbox counts, folders, reports, search results
- id: DWN-e80c46f30e
- Official page: https://stspg.io/zg6sptzb25x6

## Updates from Help Scout
### 2026-02-19 20:32 UTC: investigating
We're looking in to reports of trouble loading Inboxes across the app. We'll update here when we have more information. Thanks for your patience!

### 2026-02-19 20:52 UTC: monitoring
A fix has been implemented and our team is monitoring results.

### 2026-02-19 21:00 UTC: resolved
Our team identified and fixed this issue and all pages across the app should be loading normally now. Apologies for the disruption today, folks!

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