# Degraded Performance & Slow Loading Issues

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 46m
- started 2025-09-15 13:25 UTC
- Web App
- id: DWN-ed23672d70
- Official page: https://stspg.io/xwwj6w95z2n4

## Updates from Help Scout
### 2025-09-15 13:25 UTC: investigating
We're looking into reports of slow page loads across the app. Some customers may notice longer-than-usual loading times when working with Help Scout in both Inbox & Docs. Our engineers are on it, and we hope to have news on a resolution for this as soon as possible.

### 2025-09-15 13:56 UTC: identified
Our engineers have identified an issue with a recent deployment that likely caused this degraded performance. We've got a fix coming shortly that'll take care of those slow page loads. We'll post here again once everything is back to normal. Thanks for your patience while we investigate!

### 2025-09-15 14:11 UTC: resolved
The issue has been identified & resolved, and everything should be back to normal once again. Thank you for your patience with this!

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