# Connections Issues

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 54m
- started 2026-03-02 16:06 UTC
- Web App, Beacon
- id: DWN-fad1b16de1
- Official page: https://stspg.io/9ddc4bdn69vw

## Updates from Help Scout
### 2026-03-02 16:06 UTC: investigating
We're investigating reports of Help Scout not loading. We will update here when we have more information.

### 2026-03-02 16:28 UTC: identified
We’ve identified the root cause and we're making progress - you may continue to see slow loading times and variable accessibility.

### 2026-03-02 16:50 UTC: monitoring
Help Scout is coming back online. We'll continue to monitor for a bit longer before wrapping this up.

### 2026-03-02 17:00 UTC: resolved
Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours.

From the builder: does your app depend on Help Scout? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=help-scout) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Help Scout.

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