# Help Scout incident history - **Help Scout**: [Mailbox counts, folders, reports, search results](https://down.guide/help-scout/DWN-380738aaf5) (Degraded; lasted 36m; started 2026-09-22 18:56 UTC; Mailbox counts, folders, reports, search results) - **Help Scout**: [Mailbox counts](https://down.guide/help-scout/DWN-a88b7391e4) (Degraded; lasted 3h 57m; started 2026-08-31 15:09 UTC; Mailbox counts, folders, reports, search results) - **Help Scout**: [App Access Issues](https://down.guide/help-scout/DWN-553b545576) (Degraded; lasted 3h 12m; started 2026-08-18 15:38 UTC; AI Drafts, AI Answers, AI Summarize +1) - **Help Scout**: [Beacon Issues](https://down.guide/help-scout/DWN-173413920b) (Degraded; lasted 1h 18m; started 2026-08-14 14:59 UTC; Beacon) - **Help Scout**: [SLA issues](https://down.guide/help-scout/DWN-134f07c554) (Degraded; lasted 1h 42m; started 2026-08-13 23:17 UTC; Web App) - **Help Scout**: [Report Loading](https://down.guide/help-scout/DWN-e6e8840f6c) (Degraded; lasted 1h 13m; started 2026-08-06 16:12 UTC; Mailbox counts, folders, reports, search results) - **Help Scout**: [Delays with Inbox counts, folders, reports and search results](https://down.guide/help-scout/DWN-6bad5f047f) (Degraded; lasted 1h 1m; started 2026-07-24 22:08 UTC; Mailbox counts, folders, reports, search results) - **Help Scout**: [Docs Errors](https://down.guide/help-scout/DWN-9423bcf189) (Partial outage; lasted 6h 44m; started 2026-07-14 12:17 UTC; Docs Sites) - **Help Scout**: [App Access Issues](https://down.guide/help-scout/DWN-056198d8a5) (Degraded; lasted 2h 16m; started 2026-07-09 14:59 UTC; Web App) - **Help Scout**: [Automatic Workflows not running](https://down.guide/help-scout/DWN-14b19b8d74) (Degraded; lasted 3h 56m; started 2026-07-06 11:31 UTC; Web App) - **Help Scout**: [Delays with report exports](https://down.guide/help-scout/DWN-775bb86bed) (Degraded; lasted 3h 7m; started 2026-06-30 07:40 UTC; Mailbox counts, folders, reports, search results; us) - **Help Scout**: [Global Search Slowness](https://down.guide/help-scout/DWN-276419da51) (Degraded; lasted 22h 59m; started 2026-06-17 11:46 UTC; Web App, Inbox API, Mailbox counts, folders, reports, search results) - **Help Scout**: [Inbound Email Delay and Sluggish Behavior Across Help Scout](https://down.guide/help-scout/DWN-b1b9c6fcb1) (Degraded; lasted 1h 22m; started 2026-05-08 00:43 UTC; Web App, Email Processing, Mailbox counts, folders, reports, search results) - **Help Scout**: [Docs and AI Answers Issues](https://down.guide/help-scout/DWN-953c1c4270) (Degraded; lasted 1h 47m; started 2026-05-06 16:53 UTC; Docs Sites, AI Answers) - **Help Scout**: [Connection Issues](https://down.guide/help-scout/DWN-596338b7c6) (Degraded; lasted 10m; started 2026-04-27 12:43 UTC; Web App) - **Help Scout**: [AI Feature Issue](https://down.guide/help-scout/DWN-d6f3a9da86) (Degraded; lasted 2h 11m; started 2026-04-21 19:50 UTC; AI Drafts, AI Answers, AI Summarize +1) - **Help Scout**: [Connection Issues](https://down.guide/help-scout/DWN-b4940b8862) (Major outage; lasted 11m; started 2026-04-20 14:52 UTC; Web App) - **Help Scout**: [AI Drafts: Intermittent issues generating AI Drafts](https://down.guide/help-scout/DWN-79e7e2b04d) (Degraded; lasted 40m; started 2026-04-14 16:21 UTC; Web App; us) - **Help Scout**: [Reporting Views Displaying Inconsistent Metrics](https://down.guide/help-scout/DWN-5f0139c6a1) (Degraded; lasted 1h 36m; started 2026-04-13 21:51 UTC; Web App) - **Help Scout**: [Inbound Email Issues](https://down.guide/help-scout/DWN-36eac7ddb5) (Degraded; lasted 6h 30m; started 2026-04-08 16:40 UTC; Email Processing; us) - **Help Scout**: [Outbound Email and Draft Creation Issues](https://down.guide/help-scout/DWN-880060d327) (Degraded; lasted 13m; started 2026-03-25 17:47 UTC; Email Processing) - **Help Scout**: [Folder and View Issues](https://down.guide/help-scout/DWN-72caafa462) (Degraded; lasted 23h 41m; started 2026-03-21 16:39 UTC; Mailbox counts, folders, reports, search results) - **Help Scout**: [Docs Errors](https://down.guide/help-scout/DWN-b5cd426602) (Degraded; lasted 1h 12m; started 2026-03-20 17:00 UTC; Docs Sites) - **Help Scout**: [Drafts Not Loading Properly](https://down.guide/help-scout/DWN-3bc518317f) (Degraded; lasted 48m; started 2026-03-19 20:50 UTC; Web App) - **Help Scout**: [Closed Folder Issues](https://down.guide/help-scout/DWN-c9cf0a5607) (Degraded; lasted 24m; started 2026-03-12 17:36 UTC; Mailbox counts, folders, reports, search results) - **Help Scout**: [Sidebar Apps loading intermittently](https://down.guide/help-scout/DWN-f2183589dc) (Degraded; lasted 31m; started 2026-03-11 16:12 UTC; Web App) - **Help Scout**: [Sidebar Apps not loading](https://down.guide/help-scout/DWN-9e76df621d) (Degraded; lasted 1h 24m; started 2026-03-11 12:40 UTC; Web App) - **Help Scout**: [Connections Issues](https://down.guide/help-scout/DWN-6218874c3f) (Degraded; lasted 3h 48m; started 2026-03-06 17:38 UTC; Web App; us) - **Help Scout**: [Connections Issues](https://down.guide/help-scout/DWN-fad1b16de1) (Degraded; lasted 54m; started 2026-03-02 16:06 UTC; Web App, Beacon) - **Help Scout**: [Connections Issues](https://down.guide/help-scout/DWN-de81efb2ed) (Degraded; lasted 0m; started 2026-02-26 15:11 UTC) - **Help Scout**: [Connections Issues](https://down.guide/help-scout/DWN-76eb3d3273) (Partial outage; lasted 8m; started 2026-02-26 12:21 UTC; Web App, Email Processing, Mailbox counts, folders, reports, search results) - **Help Scout**: [Inboxes Not Currently Loading For Some Users](https://down.guide/help-scout/DWN-e80c46f30e) (Degraded; lasted 28m; started 2026-02-19 20:32 UTC; Web App, Email Processing, Mailbox counts, folders, reports, search results) - **Help Scout**: [Outlook Outage](https://down.guide/help-scout/DWN-e2f9c16767) (Degraded; lasted 9h 55m; started 2026-01-22 20:46 UTC; Email Processing) - **Help Scout**: [Search and Page Load Issues](https://down.guide/help-scout/DWN-7fc64670f3) (Degraded; lasted 0m; started 2026-01-08 15:42 UTC; Web App) - **Help Scout**: [Intermittent Docs Sites loading issues](https://down.guide/help-scout/DWN-c1026223fc) (Degraded; lasted 0m; started 2025-12-22 06:00 UTC) - **Help Scout**: [Docs site not loading](https://down.guide/help-scout/DWN-a1efa1a019) (Major outage; lasted 1h 19m; started 2025-12-20 21:24 UTC; Docs Sites) - **Help Scout**: [Connections Issues](https://down.guide/help-scout/DWN-549d0533bc) (Partial outage; lasted 1h; started 2025-12-11 12:06 UTC; Web App, Docs Sites, Beacon) - **Help Scout**: [Email Delays](https://down.guide/help-scout/DWN-81242d4fa5) (Degraded; lasted 1h 53m; started 2025-12-10 16:36 UTC; Email Processing) - **Help Scout**: [Temporary Outage and Slow Loading across Help Scout](https://down.guide/help-scout/DWN-79cda8f3ec) (Partial outage; lasted 8m; started 2025-11-14 19:27 UTC; Web App) - **Help Scout**: [Connections Issues](https://down.guide/help-scout/DWN-17ac334138) (Degraded; lasted 7h 1m; started 2025-10-20 14:45 UTC; Web App) - **Help Scout**: [Connections Issues](https://down.guide/help-scout/DWN-4a2843dbdf) (Partial outage; lasted 2h 46m; started 2025-10-20 09:50 UTC; Web App) - **Help Scout**: [Web App Performance Issues](https://down.guide/help-scout/DWN-a0ccb438fe) (Degraded; lasted 39m; started 2025-10-06 08:20 UTC; Web App) [Back to Help Scout](https://down.guide/help-scout) --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).