Skip to main content
down.guideby Sazabi
Hex.pm
DWN-70b7b46c6eHex.pmResolved

Outage

Partial outage Lasted 1h 13m · started · Hex.pm's page

Level
confirmed
Worst impact
Partial outage
Components
Hex.pm Website & API, Private repository (organizations), Private HexDocs (organizations)
Down Index
38of 100

What to do

  • Check whether you use Hex.pm Hex.pm Website & API, Private repository (organizations), Private HexDocs (organizations). Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

  • Confirm your retries, queues and scheduled jobs caught up after the 1h 13m it lasted.

    Anything that failed between 2026-07-29 18:45 UTC and 2026-07-29 19:57 UTC may need a replay.

  • Subscribe to Hex.pm's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=hex-pm works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Hex.pm 5

  1. investigating

    We are currently investigating this issue.

    provider

  2. identified

    The hex.pm website and API are unavailable. The cause is a surge of automated traffic against package file preview pages, which exhausted memory on the web servers and took them out of rotation. We are applying mitigations now. Public package downloads and hexdocs.pm are not affected. Private package downloads and private documentation that triggers reauthentication will currently fail due to the website and API outage.

    provider

  3. monitoring

    hex.pm and the API are responding normally again as of 19:11 UTC. The cause was a surge of automated traffic against package file preview pages, which exhausted memory on the web servers. We have blocked that traffic at the edge and raised capacity limits. Package file preview pages are temporarily returning errors while the block is in place.

    provider

  4. monitoring

    We are continuing to monitor for any further issues.

    provider

  5. resolved

    hex.pm and the API have been stable since 19:11 UTC, and package file preview pages have been serving normally since 19:36 UTC. The cause was a sustained flood of automated traffic against package file preview pages. Because each of those requests unpacks a package archive, the volume exhausted memory on the web servers and took them out of rotation, which is why the site returned errors. We have put rate limiting in place at the edge and raised capacity limits. The traffic is still arriving and is being rate limited. We are continuing to monitor.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-70b7b46c6e

Is Hex.pm still down?

No, this incident was resolved 2026-07-29 19:57 UTC. For Hex.pm's live state, see https://down.guide/hex-pm.

How long did it last?

1h 13m, from 2026-07-29 18:45 UTC to 2026-07-29 19:57 UTC, by the times Hex.pm posted.

What was affected?

Hex.pm named Hex.pm Website & API, Private repository (organizations), Private HexDocs (organizations).

What caused it?

Hex.pm hasn't published a root cause. If it does, it shows here.

Where does this come from?

Hex.pm's official status page, https://status.hex.pm, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.

Sources

Feed