# Copy to clipboard and download CSV issues

- Provider: [Hex](https://down.guide/hex)
- Level: confirmed
- Impact: Degraded
- lasted 1d 3h
- started 2025-04-03 15:37 UTC
- Main site
- id: DWN-24d62560cc
- Official page: https://stspg.io/m3bxyx2gtc9p

## Updates from Hex
### 2025-04-03 15:37 UTC: identified
When users copy to clipboard and/or download CSV they may see HTML rather than their data. The issue has been identified and a fix is being implemented. In the meantime, a refresh of the page should resolve the issue.

### 2025-04-04 19:00 UTC: resolved
This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).