Hex: Some users are having issues accessing Hex or loading projects

What to do

Check whether you use Hex Main site. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 32m it lasted.
Anything that failed between 2025-09-25 18:05 UTC and 2025-09-25 18:37 UTC may need a replay.
Subscribe to Hex's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hex works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingSep 25, 2025, 6:05 PM UTC
We are currently investigating this issue.
provider
investigatingSep 25, 2025, 6:18 PM UTC
We are continuing to investigate this issue.
provider
monitoringSep 25, 2025, 6:27 PM UTC
A fix has been implemented and systems are now operation, we will continue to monitor.
provider
resolvedSep 25, 2025, 6:37 PM UTC
This incident has been resolved.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Hex still down?

No, this incident was resolved 2025-09-25 18:37 UTC. For Hex's live state, see https://down.guide/hex.

How long did it last?

32m, from 2025-09-25 18:05 UTC to 2025-09-25 18:37 UTC, by the times Hex posted.

What was affected?

Hex named Main site.

What caused it?

Hex hasn't published a root cause. If it does, it shows here.

Where does this come from?

Hex's official status page, https://status.hex.tech, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.