# Some users are having issues accessing Hex or loading projects

- Provider: [Hex](https://down.guide/hex)
- Level: confirmed
- Impact: Major outage
- lasted 32m
- started 2025-09-25 18:05 UTC
- Main site
- id: DWN-b0a52a002f
- Official page: https://stspg.io/h6my9zc445nj

## Updates from Hex
### 2025-09-25 18:05 UTC: investigating
We are currently investigating this issue.

### 2025-09-25 18:18 UTC: investigating
We are continuing to investigate this issue.

### 2025-09-25 18:27 UTC: monitoring
A fix has been implemented and systems are now operation, we will continue to monitor.

### 2025-09-25 18:37 UTC: resolved
This incident has been resolved.

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