- Level
- confirmed
- Worst impact
- Degraded
- Components
- Main site
- Down Index
- 27of 100
What to do
Check whether you use Hex Main site. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 20d 1h it lasted.
Anything that failed between 2026-04-16 13:47 UTC and 2026-05-06 15:15 UTC may need a replay.Subscribe to Hex's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hex works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Hex 6
- investigating
We are currently investigating this issue.
provider
- identified
We have identified the root cause upstream of Hex with some VPN and web firewall providers. We are working on a resolution with these providers. In the meantime, we recommend users disconnect from their VPN and/or disable firewalls when accessing Hex if possible.
provider
- monitoring
We have identified the root cause upstream of Hex with some VPN and web firewall providers. We have been working with these providers on a resolution and are monitoring results. We expect some users will now be able to use their VPN and/or firewall with no impact to any Hex projects, but you may need need to restart your browser before accessing the impacted projects. If you are continuing to experience issues with projects containing HTML, please reach out to support@hex.tech with detail on the VPN and/or firewall provider you are using.
provider
- monitoring
As noted yesterday, we have identified the root cause upstream of Hex with some VPN and web firewall providers. We have been working with these providers on a resolution and are continuing to monitor results. Depending on your VPN and/or firewall provider, issues with HTML outputs may be fully resolved for your organization, but you may need need to restart your browser. If you are continuing to experience issues with projects containing HTML, please reach out to support@hex.tech with detail on the VPN and/or firewall provider you are using.
provider
- monitoring
We have been working with VPN and firewall providers to fully resolve this issue for all Hex users. While most users are no longer experiencing issues, please reach out to support@hex.tech with detail on your VPN and/or firewall provider if you believe you may still be impacted. We anticipate all impacts will be fully resolved within the next week.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-c0698203b8
Is Hex still down?
No, this incident was resolved 2026-05-06 15:15 UTC. For Hex's live state, see https://down.guide/hex.
How long did it last?
20d 1h, from 2026-04-16 13:47 UTC to 2026-05-06 15:15 UTC, by the times Hex posted.
What was affected?
Hex named Main site.
What caused it?
Hex hasn't published a root cause. If it does, it shows here.
Where does this come from?
Hex's official status page, https://status.hex.tech, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.