# Kernel Unavailability

- Provider: [Hex](https://down.guide/hex)
- Level: confirmed
- Impact: Major outage
- lasted 3h 5m
- started 2024-08-15 18:32 UTC
- Main site, Single tenant stacks
- id: DWN-c166de9da6
- Official page: https://stspg.io/xkb3d7r2ngyk

## Updates from Hex
### 2024-08-15 18:32 UTC: investigating
We are currently investigating this issue.

### 2024-08-15 20:15 UTC: investigating
Hex is experiencing degraded performance; some users are unable to acquire kernels and run projects. We are actively investigating the root cause and will update as soon as possible on a resolution.

### 2024-08-15 20:38 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2024-08-15 21:37 UTC: resolved
This incident has been resolved.

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