# Some users may have trouble acquiring a new kernel

- Provider: [Hex](https://down.guide/hex)
- Level: confirmed
- Impact: Degraded
- lasted 1h 25m
- started 2026-05-07 22:25 UTC
- Main site
- id: DWN-c5c72d09d6
- Official page: https://stspg.io/5m0d8mybvnh3

## Updates from Hex
### 2026-05-07 22:25 UTC: investigating
We are currently investigating this issue.

### 2026-05-07 23:24 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-07 23:50 UTC: resolved
This incident has been resolved.

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