- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Kernels
- Down Index
- 35of 100
What to do
Check whether you use Hex Kernels. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 21m it lasted.
Anything that failed between 2025-11-07 15:07 UTC and 2025-11-07 19:28 UTC may need a replay.Subscribe to Hex's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hex works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Hex 4
- investigating
We are currently investigating an issue using 3.11 custom images. It is expected that projects using customer images are able to acquire a kernel, but are not able to query data sources.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-fb074caa62
Is Hex still down?
No, this incident was resolved 2025-11-07 19:28 UTC. For Hex's live state, see https://down.guide/hex.
How long did it last?
4h 21m, from 2025-11-07 15:07 UTC to 2025-11-07 19:28 UTC, by the times Hex posted.
What was affected?
Hex named Kernels.
What caused it?
Hex hasn't published a root cause. If it does, it shows here.
Where does this come from?
Hex's official status page, https://status.hex.tech, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.