# Issues using 3.11 custom images

- Provider: [Hex](https://down.guide/hex)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 21m
- started 2025-11-07 15:07 UTC
- Kernels
- id: DWN-fb074caa62
- Official page: https://stspg.io/942nz6jg2jw0

## Updates from Hex
### 2025-11-07 15:07 UTC: investigating
We are currently investigating an issue using 3.11 custom images. It is expected that projects using customer images are able to acquire a kernel, but are not able to query data sources.

### 2025-11-07 15:26 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-11-07 16:40 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-11-07 19:28 UTC: resolved
This incident has been resolved.

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