# Hex incident history

- **Hex**: [Upstream Snowflake Incident](https://down.guide/hex/DWN-cfb1a7ad60) (Degraded; lasted 3h 27m; started 2026-08-03 15:23 UTC)
- **Hex**: [Projects not loading](https://down.guide/hex/DWN-dc28a695d6) (Partial outage; lasted 17m; started 2026-05-11 21:23 UTC; Main site)
- **Hex**: [Some users may have trouble acquiring a new kernel](https://down.guide/hex/DWN-c5c72d09d6) (Degraded; lasted 1h 25m; started 2026-05-07 22:25 UTC; Main site)
- **Hex**: [Screenshots not attaching to scheduled notifications](https://down.guide/hex/DWN-1d16f3b0f1) (Degraded; lasted 26m; started 2026-04-30 14:06 UTC; Main site)
- **Hex**: [HTML not rendering on notebooks and apps for some users](https://down.guide/hex/DWN-c0698203b8) (Degraded; lasted 20d 1h; started 2026-04-16 13:47 UTC; Main site)
- **Hex**: [Projects not loading](https://down.guide/hex/DWN-169c00de9d) (Major outage; lasted 55m; started 2026-02-25 22:49 UTC; Main site)
- **Hex**: [Issue loading displays in some published apps](https://down.guide/hex/DWN-d67641cb55) (Partial outage; lasted 2h 32m; started 2025-12-16 15:11 UTC; Main site)
- **Hex**: [Issues using 3.11 custom images](https://down.guide/hex/DWN-fb074caa62) (Partial outage; lasted 4h 21m; started 2025-11-07 15:07 UTC; Kernels)
- **Hex**: [AWS us-east-1 issues](https://down.guide/hex/DWN-843eedeb0a) (Degraded; lasted 1d 1h; started 2025-10-20 15:04 UTC; Main site, Single tenant stacks; us, us-east-1)

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