# Is HeyGen down?

**No known problems: HeyGen's status page says operational** (Operational; last read 2026-11-06 21:35 UTC; source: [official status page](https://status.heygen.com))

## Open incidents
_No open incidents._

## Components
- https://www.heygen.com: Operational
- https://app.heygen.com: Operational
- https://api.heygen.com: Operational
- https://www.liveavatar.com: Operational
- https://app.liveavatar.com: Operational
- https://api.liveavatar.com: Operational

## Last 90 days
- Incidents: 8 on 10 days
- Median duration: 2h 23m; longest: 1d 4h
- Median time to acknowledge after down.guide's first evidence: n/a
- Postmortem rate for partial or major outages: n/a

## Recent incidents
- **HeyGen**: [incident fixed and monitoring](https://down.guide/heygen/DWN-1b6085527d) (Degraded; lasted 1d 4h; started 2026-10-10 00:37 UTC)
- **HeyGen**: [Video Agent Outage](https://down.guide/heygen/DWN-b89ce13711) (Degraded; lasted 42m; started 2026-10-04 22:13 UTC)
- **HeyGen**: [HeyGen Video Workflow Failures](https://down.guide/heygen/DWN-b6d6aad90e) (Degraded; lasted 6h 17m; started 2026-09-18 23:03 UTC)
- **HeyGen**: [Seedance Outage](https://down.guide/heygen/DWN-49f2624d56) (Partial outage; lasted 2m; started 2026-09-16 18:55 UTC)
- **HeyGen**: [Video Agent GET /v3/video-agents/{session\_id} 404s on all new sessions](https://down.guide/heygen/DWN-6d8e9d0f12) (Partial outage; lasted 3h 39m; started 2026-09-09 19:25 UTC)
- **HeyGen**: [Increase load on our DB causing service degradation](https://down.guide/heygen/DWN-a04ced6049) (Degraded; lasted 1h 6m; started 2026-08-20 04:14 UTC)
- **HeyGen**: [Degraded Service](https://down.guide/heygen/DWN-9395706d18) (Degraded; lasted 29m; started 2026-08-17 15:26 UTC)
- **HeyGen**: [Elevated video translate latency and failure](https://down.guide/heygen/DWN-51ee422632) (Degraded; lasted 9h 37m; started 2026-08-13 05:36 UTC)

More: [history](https://down.guide/heygen/history), [feed](https://down.guide/feed?provider=heygen), [badge](https://down.guide/badge/heygen.svg), JSON: https://down.guide/api/v1/providers/heygen

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