# incident fixed and monitoring

- Provider: [HeyGen](https://down.guide/heygen)
- Level: confirmed
- Impact: Degraded
- lasted 1d 4h
- started 2026-10-10 00:37 UTC
- id: DWN-1b6085527d
- Official page: https://status.heygen.com/incidents/01M4HKWJBW4FJCWTBH1FQ7AS63

## Updates from HeyGen
### 2026-10-10 00:37 UTC: monitoring
Around 4,000 signed-in users received this error, 2,000 of which are not able to sign in at the end of the session. 800 of those 2,000 are returning users, and 1,200 of them are new users.

### 2026-10-11 04:56 UTC: resolved
incident resolved

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