# Voice cache degradation

- Provider: [HeyGen](https://down.guide/heygen)
- Level: confirmed
- Impact: Partial outage
- lasted 19m
- started 2026-02-06 19:25 UTC
- id: DWN-452e2e6228
- Official page: https://status.heygen.com/incidents/01KGT6MYGY0VS46K6NTZ16Z64V

## Updates from HeyGen
### 2026-02-06 19:25 UTC: investigating
We had a voice cache degradation where some generations were not executed and multi-scene videos would have been impacted. The issue began around 3am PST

### 2026-02-06 19:44 UTC: resolved
We have identified the problem and put in a correction. Service should be behaving as usual. The cache was in a bad state and some speech audio generations would have been corrupted. This issue began with a deployment on our side at 3am PST. So any videos between then and 1130am PST might have been impacted

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