# Avatar iv backlog is high

- Provider: [HeyGen](https://down.guide/heygen)
- Level: confirmed
- Impact: Degraded
- lasted 2h 3m
- started 2026-02-02 17:48 UTC
- id: DWN-4e1e61f056
- Official page: https://status.heygen.com/incidents/01KGFQGJV12NXTJHN2Y7ZVWV05

## Updates from HeyGen
### 2026-02-02 17:48 UTC: investigating
We are currently investigating an issue with our avatar iv model generation. Until resolved, generation time will be significantly increased.

### 2026-02-02 19:51 UTC: resolved
The issue has been resolved.

### 2026-02-02 19:53 UTC: resolved
This issue has been resolved. Avatar IV jobs will be resume normal processing.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).