# Elevated video translate latency and failure

- Provider: [HeyGen](https://down.guide/heygen)
- Level: confirmed
- Impact: Degraded
- lasted 9h 37m
- started 2026-08-13 05:36 UTC
- id: DWN-51ee422632
- Official page: https://status.heygen.com/incidents/01KZWSYVPGA0EKWE2AF9QDCQZY

## Updates from HeyGen
### 2026-08-13 05:36 UTC: investigating
We are aware of of elevated video translate latency and failure rate, we are working on mitigating it

### 2026-08-13 09:51 UTC: monitoring
We've identified the cause and are rolling out a fix; some jobs may still see delays while we work through the backlog.

### 2026-08-13 15:13 UTC: resolved
This issue is resolved

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