# Video Agent Service Degraded

- Provider: [HeyGen](https://down.guide/heygen)
- Level: confirmed
- Impact: Degraded
- lasted 36m
- started 2026-02-04 00:34 UTC
- id: DWN-6a20520e00
- Official page: https://status.heygen.com/incidents/01KGK1560GKTRC95XWJYTNB9W0

## Updates from HeyGen
### 2026-02-04 00:34 UTC: identified
Video Agent service (web & API) is currently degraded

### 2026-02-04 00:56 UTC: identified
We have identified the cause and are working to implement a fix.

### 2026-02-04 01:10 UTC: resolved
The issue has been resolved. All services are operating normally.

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