# App not operational

- Provider: [HeyGen](https://down.guide/heygen)
- Level: confirmed
- Impact: Major outage
- lasted 59m
- started 2026-04-14 18:13 UTC
- id: DWN-6b755c5245
- Official page: https://status.heygen.com/incidents/01KP6K682JSAFA2WBE75082ZJ9

## Updates from HeyGen
### 2026-04-14 18:13 UTC: investigating
We have identified an issue that cause the HeyGen platform to be not operational

### 2026-04-14 19:01 UTC: monitoring
App should be operational now

### 2026-04-14 19:12 UTC: resolved
The platform is fully operational now.

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