# Video Agent GET /v3/video-agents/{session\_id} 404s on all new sessions

- Provider: [HeyGen](https://down.guide/heygen)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 39m
- started 2026-09-09 19:25 UTC
- id: DWN-6d8e9d0f12
- Official page: https://status.heygen.com/incidents/01M23T30QPMKXVS460S0WHGC7V

## Updates from HeyGen
### 2026-09-09 19:25 UTC: identified
Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related.

### 2026-09-09 23:03 UTC: resolved
The incident has been resolved.

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