# Database issues

- Provider: [HeyGen](https://down.guide/heygen)
- Level: confirmed
- Impact: Degraded
- lasted 25m
- started 2026-04-01 18:24 UTC
- id: DWN-8561f54a03
- Official page: https://status.heygen.com/incidents/01KN54KKWK9B2958YS9T7TJR76

## Updates from HeyGen
### 2026-04-01 18:24 UTC: identified
We've identified an issue in the LiveAvatar database connections. We are looking into a fix right now. It's degrading some sessions from starting.

### 2026-04-01 18:30 UTC: identified
We're investigating a table lock issue which is degrading service across both LiveAvatar + HeyGen services.

### 2026-04-01 18:42 UTC: monitoring
We've mitigated the issue - still identifying the root cause of the spike. Estimated that issues started appearing around 30 mins ago.

### 2026-04-01 18:49 UTC: resolved
Incident is now resolved. Error rates and general system health are back to normal ranges. We will follow up with a root cause analysis once investigation is complete.

From the builder: does your app depend on HeyGen? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=heygen) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention HeyGen.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-8561f54a03), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.