# Service Outage

- Provider: [HeyGen](https://down.guide/heygen)
- Level: confirmed
- Impact: Major outage
- lasted 3h 39m
- started 2026-07-01 19:54 UTC
- id: DWN-8ead00e44d
- Official page: https://status.heygen.com/incidents/01KWFKZ53DF6CBWGYWRVN08135

## Updates from HeyGen
### 2026-07-01 19:54 UTC: investigating
Services are experiencing outages. Investigating the root cause.

### 2026-07-01 20:02 UTC: monitoring
We have identified the issue and reverted the changes. Site is operational now; monitoring for further issues.

### 2026-07-01 21:01 UTC: investigating
Services are experiencing outages. Triaging in process.

### 2026-07-01 21:12 UTC: investigating
We have reverted the deployment that caused the issue. The site is operational, and we are investigating the root cause.

### 2026-07-01 23:33 UTC: resolved
We have resolved the issue. Services are back to normal.

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