# Degraded Service

- Provider: [HeyGen](https://down.guide/heygen)
- Level: confirmed
- Impact: Degraded
- lasted 29m
- started 2026-08-17 15:26 UTC
- id: DWN-9395706d18
- Official page: https://status.heygen.com/incidents/01M0858Z59B6SQVD0ARXKSPM18

## Updates from HeyGen
### 2026-08-17 15:26 UTC: identified
Several services across HeyGen + LiveAvatar are degraded.

### 2026-08-17 15:54 UTC: resolved
We identified the source of the performance errors and resolved them. Services are back to normal.

### 2026-08-17 16:30 UTC: monitoring
Services may be susceptible to temporary degradation in performance. A fix has been identified. We are waiting on GitHub to deploy it to all services

### 2026-08-17 18:54 UTC: resolved
We have resolved the issue. Services are back to normal

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).