# Increase load on our DB causing service degradation

- Provider: [HeyGen](https://down.guide/heygen)
- Level: confirmed
- Impact: Degraded
- lasted 1h 6m
- started 2026-08-20 04:14 UTC
- id: DWN-a04ced6049
- Official page: https://status.heygen.com/incidents/01M0EP1W1444MT6801YJCGA1JG

## Updates from HeyGen
### 2026-08-20 04:14 UTC: investigating
Team is investigating the cause expect slow downs on services.

### 2026-08-20 05:20 UTC: resolved
The issue has been resolved.

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