# HeyGen Video Workflow Failures

- Provider: [HeyGen](https://down.guide/heygen)
- Level: confirmed
- Impact: Degraded
- lasted 6h 17m
- started 2026-09-18 23:03 UTC
- id: DWN-b6d6aad90e
- Official page: https://status.heygen.com/incidents/01M2VC5NR2M01Q4BP43XGEWAWB

## Updates from HeyGen
### 2026-09-18 23:03 UTC: identified
We’re investigating an issue affecting some video generation requests. The issue has been identified.

### 2026-09-19 05:20 UTC: resolved
The incident has been resolved, and the service is now operating normally. Thank you for your patience.

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