# Video Agent Outage

- Provider: [HeyGen](https://down.guide/heygen)
- Level: confirmed
- Impact: Degraded
- lasted 42m
- started 2026-10-04 22:13 UTC
- id: DWN-b89ce13711
- Official page: https://status.heygen.com/incidents/01M44FMT59C174DC752BX4YHBV

## Updates from HeyGen
### 2026-10-04 22:13 UTC: investigating
We are investigating an issue with Video Agent chats not surfacing and loading

### 2026-10-04 22:55 UTC: resolved
Identified the rootcause and resolved. Video Agent is back.

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