# Elevated Error Rates across APP and API

- Provider: [HeyGen](https://down.guide/heygen)
- Level: confirmed
- Impact: Degraded
- lasted 12m
- started 2026-05-19 22:59 UTC
- id: DWN-bc52d234fc
- Official page: https://status.heygen.com/incidents/01KS17EEMG8ADYHHBXX1V4DF3N

## Updates from HeyGen
### 2026-05-19 22:59 UTC: identified
We're observed elevated error rates across APP and API. All sessions appear to be affected. We've identified issue and rolling out a fix.

### 2026-05-19 23:11 UTC: resolved
A hotfix was deployed, error rates are normalized. We're now monitoring.

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