# Slow video creation

- Provider: [HeyGen](https://down.guide/heygen)
- Level: confirmed
- Impact: Partial outage
- lasted 5h 57m
- started 2026-04-13 15:48 UTC
- id: DWN-d931851169
- Official page: https://status.heygen.com/incidents/01KP3REXRNK0A5R1X3C7CAAE6G

## Updates from HeyGen
### 2026-04-13 15:48 UTC: investigating
We have identified an issue where the creation of videos aren't getting processed.

### 2026-04-13 17:03 UTC: investigating
We have identified an issue where the creation of videos aren't getting processed.

### 2026-04-13 19:34 UTC: monitoring
The issue should be mostly resolved now. Some workflows might have failed during that period. We're actively monitoring for any more errors.

### 2026-04-13 21:45 UTC: resolved
The issue has been resolved.

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