# HeyGen incident history

- **HeyGen**: [incident fixed and monitoring](https://down.guide/heygen/DWN-1b6085527d) (Degraded; lasted 1d 4h; started 2026-10-10 00:37 UTC)
- **HeyGen**: [Video Agent Outage](https://down.guide/heygen/DWN-b89ce13711) (Degraded; lasted 42m; started 2026-10-04 22:13 UTC)
- **HeyGen**: [HeyGen Video Workflow Failures](https://down.guide/heygen/DWN-b6d6aad90e) (Degraded; lasted 6h 17m; started 2026-09-18 23:03 UTC)
- **HeyGen**: [Seedance Outage](https://down.guide/heygen/DWN-49f2624d56) (Partial outage; lasted 2m; started 2026-09-16 18:55 UTC)
- **HeyGen**: [Video Agent GET /v3/video-agents/{session\_id} 404s on all new sessions](https://down.guide/heygen/DWN-6d8e9d0f12) (Partial outage; lasted 3h 39m; started 2026-09-09 19:25 UTC)
- **HeyGen**: [Increase load on our DB causing service degradation](https://down.guide/heygen/DWN-a04ced6049) (Degraded; lasted 1h 6m; started 2026-08-20 04:14 UTC)
- **HeyGen**: [Degraded Service](https://down.guide/heygen/DWN-9395706d18) (Degraded; lasted 29m; started 2026-08-17 15:26 UTC)
- **HeyGen**: [Elevated video translate latency and failure](https://down.guide/heygen/DWN-51ee422632) (Degraded; lasted 9h 37m; started 2026-08-13 05:36 UTC)
- **HeyGen**: [Slow down/Limited Capabilities](https://down.guide/heygen/DWN-1ad59b44a6) (Degraded; lasted 43m; started 2026-07-30 17:35 UTC)
- **HeyGen**: [Temporary Outages](https://down.guide/heygen/DWN-6f3e34a8c3) (Degraded; lasted 1h 42m; started 2026-07-24 01:31 UTC)
- **HeyGen**: [Service Outage](https://down.guide/heygen/DWN-8ead00e44d) (Major outage; lasted 3h 39m; started 2026-07-01 19:54 UTC)
- **HeyGen**: [GPU Vendor Issue](https://down.guide/heygen/DWN-8c017d7619) (Partial outage; lasted 1h 19m; started 2026-06-30 19:28 UTC)
- **HeyGen**: [Degraded Performance](https://down.guide/heygen/DWN-24d8ea0edc) (Degraded; lasted 1h 9m; started 2026-06-22 20:01 UTC)
- **HeyGen**: [Temporary Outage](https://down.guide/heygen/DWN-1a95dec9fb) (Degraded; lasted 2m; started 2026-06-18 07:37 UTC)
- **HeyGen**: [Elevated Error Rates across APP and API](https://down.guide/heygen/DWN-bc52d234fc) (Degraded; lasted 12m; started 2026-05-19 22:59 UTC)
- **HeyGen**: ["Generate Result" Button Not Responding](https://down.guide/heygen/DWN-6e39d59d97) (Degraded; lasted 1m; started 2026-04-29 18:00 UTC)
- **HeyGen**: [Elevated Errors for APIs](https://down.guide/heygen/DWN-c866d2d1b7) (Degraded; lasted 5h 1m; started 2026-04-25 20:05 UTC)
- **HeyGen**: [App not operational](https://down.guide/heygen/DWN-6b755c5245) (Major outage; lasted 59m; started 2026-04-14 18:13 UTC)
- **HeyGen**: [Slow video creation](https://down.guide/heygen/DWN-d931851169) (Partial outage; lasted 5h 57m; started 2026-04-13 15:48 UTC)
- **HeyGen**: [Database issues](https://down.guide/heygen/DWN-8561f54a03) (Degraded; lasted 25m; started 2026-04-01 18:24 UTC)
- **HeyGen**: [Site is slow](https://down.guide/heygen/DWN-9516e4745c) (Degraded; lasted 14m; started 2026-03-26 07:08 UTC)
- **HeyGen**: [API Product service hinderince](https://down.guide/heygen/DWN-21820f27d5) (Degraded; lasted 24m; started 2026-02-20 22:50 UTC)
- **HeyGen**: [Voice cache degradation](https://down.guide/heygen/DWN-452e2e6228) (Partial outage; lasted 19m; started 2026-02-06 19:25 UTC)
- **HeyGen**: [Video Agent Service Degraded](https://down.guide/heygen/DWN-6a20520e00) (Degraded; lasted 36m; started 2026-02-04 00:34 UTC)
- **HeyGen**: [Avatar iv backlog is high](https://down.guide/heygen/DWN-4e1e61f056) (Degraded; lasted 2h 3m; started 2026-02-02 17:48 UTC)

[Back to HeyGen](https://down.guide/heygen)

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